Back in August, I started running Tech Support Fridays at our library. Patrons can sign up for 30 minute sessions with me to learn any topic on technology that they might be interested in. I have worked with patrons on topics ranging from how to use Microsoft Office or email to how to use their new Windows 8 computers. I have answered questions about anti-virus software and have helped people learn how to download apps onto their new Android phones.
I think one of the most rewarding things about this program is how rarely a patron leaves without having his/her questions answered. Unlike computer classes where the curriculum is generic and little time is spent with the individual patron, Tech Support Fridays allow me to focus on one person’s struggle with technology and make it easier for them. I can see 4 people a week, 16 people in a month, and 208 people in a year with my current schedule.
During the past two weeks, I have been working with one woman who recently got a new job and is not feeling competent at using the computer at her workplace. She loves her job, but is afraid her learning curve is so high that they will be forced to let her go. Through our Tech Support Friday sessions, I have been able to give her time-saving tips and instruction on how to use Microsoft Word and email to the best advantage at her workplace.
This kind of service is what needs to be available in libraries to help patrons learn and grow in today’s ever changing technological landscape. Without this kind of free available instruction, many people are sorely lacking in the technological skills they need to survive in the workforce.
Curb Service 